Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@volosia.com. Please note that returns will need to be sent to the following Address: 2604 Elk Horn Dr,Little Elm, Texas, 75068.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@volosia.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@volosia.com.

Free Returns

For approved returns within the United States, Volosia provides a prepaid return shipping label at no cost to the customer. Once your return request is approved, we will email you a prepaid return label along with return instructions.

If your return is approved, you will not be charged for return shipping.

Original shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect item.

We do not charge any restocking or handling fees for approved returns.

Return Authorization & Return Address

Do not return an item without prior authorization. To start a return, please contact our customer support team with your order details. Once your return request is approved, we will provide the correct return address and return instructions. The return destination may differ from our business correspondence address. Returns sent without prior authorization may not be accepted.

Also make sure your Refund Policy clearly includes these sections:

  • Return Window: Returns accepted within 30 days of delivery.
  • Return Condition: Items must be unused, in their original condition, and in the original packaging (unless defective).
  • Return Shipping: State who pays return shipping (customer or merchant) and ensure it matches your product pages.
  • Original Shipping Charges: Specify whether original shipping charges are refundable.
  • Restocking Fees: Clearly state whether you charge any restocking fees (e.g., "We do not charge restocking fees.").
  • Non-Returnable Items: List any items that cannot be returned (if applicable).
  • Refund Processing: Refunds are processed after the returned item is received and inspected. Approved refunds are issued to the original payment method within 5–10 business days.
  • Damaged or Incorrect Items: Report damaged, defective, or incorrect items within 7 days of delivery.
  • International Returns: State whether international returns are accepted and who is responsible for return shipping costs.