Cancellation policy
Purchase Options Cancellation Policy
At Volosia, we strive to provide a smooth and transparent shopping experience. Please review our cancellation policy regarding purchases and order modifications.
Order Cancellation
Customers may request to cancel an order within 12 hours of placing it.
Once an order has been processed or shipped, it can no longer be canceled.
To request an order cancellation, please contact us as soon as possible at:
Please include:
- Your full name
- Order number
- Reason for cancellation
Subscription or Recurring Purchases
If your purchase includes a subscription, recurring billing, or auto-renewal option, you may cancel future renewals at any time before the next billing cycle.
Once a recurring payment has been processed, it may not be refundable unless required by applicable law.
Changes to Orders
If you need to update your shipping address, contact details, or order information, please contact our support team immediately after placing your order.
We cannot guarantee changes once the order has entered processing.
Refused or Undeliverable Orders
If an order is refused by the customer or returned due to an incorrect shipping address, additional shipping charges may apply for reshipment.
Shipping fees are non-refundable once the order has been dispatched.
Refund Eligibility After Cancellation
If your cancellation request is approved before shipment, your refund will be processed to the original payment method within 5–10 business days.
Bank or credit card processing times may vary depending on your financial institution.
Contact Us
For cancellation requests or purchase-related support, contact us at:
Email: support@volosia.com
Volosia — Flexible Shopping with Customer-First Support.